Plan purchases and allowance carry-over

1. How character allowances work

Every SaydiVoice plan comes with a character allowance for speech generation, plus a separate dubbing allowance if your plan includes dubbing. Allowances are tracked per window, not as a running total since you signed up.

1.1. Allowance windows

On a monthly plan a window lasts one month from the day the plan starts. On an annual plan you pay once for 12 months, but the allowance is still granted as 12 monthly windows counted from the plan start date — it refreshes each month rather than arriving as one lump for the year.

Free accounts have their own allowance, refreshed on the calendar month.

1.2. Daily and per-request limits

Some plans also apply a daily character cap and a maximum characters per request. These are independent of the monthly allowance: you can still have monthly allowance left but hit the daily cap, or submit text longer than one request allows. In that case split the text or wait for the next day.

1.3. How characters are counted

The allowance counts the characters of the text submitted for processing. Spaces and punctuation count as ordinary characters. If a generation fails with a system error and produces no audio, the allowance reserved for that request is returned.

2. Annual plans

Annual plans are paid once for 12 months and do not auto-renew. In exchange, the monthly character allowance is higher than the equivalent monthly plan and the effective monthly price is lower.

The annual allowance still refreshes per monthly window as described in 1.1. If you do not use the full allowance in a month, the remainder does not carry over — see section 6.

3. Buying a plan and upgrading

When you buy a plan above your current one, the new plan takes effect immediately once payment is confirmed, and the new allowance applies from that moment.

Three things to know:

• Prepaid time is never shortened. The new expiry date is never earlier than the expiry you already paid for. If the remaining time on the old plan is longer than one cycle of the new plan, you keep that longer period.
• You pay the full price of the new plan. We do not pro-rate the remaining time of the old plan and we do not credit back what you already paid.
• The new allowance applies straight away, not from the next window.

You can review and choose plans on the pricing page. Before confirming, the system always checks your current plan so you cannot accidentally buy twice or lose entitlements you already hold.

4. Renewing a plan

When you renew the same plan, the new cycle is appended to your current expiry date. Your remaining time is not lost and is not reset to the payment date.

For example: if your plan has 10 days left and you renew for a month, the new period starts from the old expiry — you get those 10 days plus a month.

5. Downgrading

SaydiVoice does not currently support downgrading in the interface. If you are on a higher plan and want a lower one, you can let the current plan expire and then buy the new one, or contact support and we will guide you.

When a plan expires your account automatically returns to the free allowance; your data, cloned voices and generation history are kept as described in the privacy policy.

6. Does unused allowance carry over?

No. SaydiVoice character allowances are granted per window and each window is independent. When a new window starts the allowance is recalculated from the beginning; characters left unused in the previous window are not added on, are not converted into money and are not moved to another plan.

This also applies when you upgrade mid-window: the new plan's allowance is granted for the new window starting at the upgrade, and the unused part of the old plan's allowance is not added to it.

If you have a large workload, choose a plan whose monthly allowance matches your actual usage rate rather than planning to bank allowance across months. If you need a custom allowance arrangement, contact us to discuss an organisation plan.

7. Cancelling a renewal

How you cancel depends on how you paid:

• International recurring plans: cancel the renewal at any time in the payment partner's portal. The plan stays active until the end of the period you paid for and no further charge is made.
• One-off payments (domestic bank transfer): these never auto-renew, so there is nothing to cancel. When the period ends, the account returns to the free allowance unless you buy a new plan.

After cancelling you keep full access and allowance until the paid expiry date. We never cut access earlier than that.

8. Refunds and technical faults

Once payment is complete, Saydi AI has no obligation to refund the value of a plan, except where the law requires it or where the payment policy applying to your transaction provides otherwise. Allowance already consumed is not refundable. The binding wording is in the payment and refunds section of our Terms of Service.

If a technical fault stops you using the service — generation fails, payment succeeded but the plan is not active, allowance was deducted incorrectly — contact support through our contact page with the transaction reference and a description. We investigate, restore any incorrectly deducted allowance and activate any missing plan.

9. Summary by action

This table is a lookup summary; it does not replace our Terms of Service. Prices and plan contents are listed on the pricing page and may change for the next renewal period, with advance notice for active plans.

10. Need more help?

If you are unsure which plan fits, need a larger allowance or want to discuss an organisation plan, contact the SaydiVoice team through our contact page or email contact@saydi.ai. You can also read how we handle data in our Privacy Policy.